Airline Business and Operations

How airlines and airports work together with air traffic control, ground handlers, dispatchers, baggage systems, airport slots, crews, and other teams to operate a commercial flight.

Learn how airlines make money from fares, ancillaries, loyalty and cargo, how revenue management prices seats, and how load factor, yield, RASM and CASM determine airline economics.

Learn how hub-and-spoke and point-to-point airline networks work, including O&D demand, flight banks, feeder traffic, connectivity, frequency, aircraft gauge, delay propagation and route economics.

Learn how airline alliances work, how Star Alliance, oneworld and SkyTeam differ, and how alliances relate to codeshares, interline tickets, loyalty benefits, joint ventures and antitrust immunity.

Learn how codeshare flights work, the difference between marketing, operating and ticketing carriers, and how codeshares affect baggage, loyalty, check-in, connections and passenger rights.

Understand why flights are delayed or cancelled, how weather, ATC, maintenance, crew limits and aircraft rotations propagate disruption, and how U.S. and EU passenger rights differ.